Choose The Right ITIL ITIL-4-Foundation and Get Certified Today!

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 2	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 3	Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 4	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 5	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 6	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.

ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.

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ITIL 4 Foundation Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
What is the PRIMARY use of a change schedule?

A. To support the 'incident management' practice and improvement planning
B. To manage standard changes
C. To manage emergency changes
D. To plan changes and help avoid conflicts

Answer: D

NEW QUESTION # 27
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

A. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
B. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
C. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
D. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.

Answer: C

NEW QUESTION # 28
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Release management
B. Relationship management
C. Change control
D. Monitoring and event management

Answer: C

Explanation:
Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/

NEW QUESTION # 29
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A. A change model
B. A normal change
C. An emergency change
D. A standard change

Answer: D

NEW QUESTION # 30
Which is a key consideration for the guiding principle 'keep it simple and practical'?

A. Ignore the conflicting objectives of different stakeholders
B. Understand how each element contributes to value creation
C. Start with a complex solution, then simplify
D. Try to create a solution for every exception

Answer: B

NEW QUESTION # 31
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CHOOSE THE RIGHT ITIL ITIL-4-FOUNDATION AND GET CERTIFIED TODAY!

Choose The Right ITIL ITIL-4-Foundation and Get Certified Today!